Understanding Virtual Private Networks (VPN) at UTSA

A Virtual Private Network, more commonly known as a VPN, establishes a secure connection between a user’s computing device and a remote network. At the University of Texas at San Antonio (UTSA), this technology allows faculty, staff, and select students to access the campus network over the Internet securely while maintaining privacy and protecting sensitive data.

UTSA VPN and Network Security

UTSA’s VPN service, which is provided through the GlobalProtect app, creates a secure “tunnel” for data to travel through, encrypting IP addresses, passwords, and location information, thereby safeguarding the university’s networks and resources. To ensure a robust security posture, the service requires the installation of GlobalProtect on UTSA-issued computers or personal devices and is complemented by two-factor authentication, which drastically reduces the risk of unauthorized access.

Accessing Resources with UTSA VPN

By connecting to the UTSA VPN, approved users can remotely access a variety of secure university systems that are imperative for the administration and academia. This includes Student Administration, Financials and Employee Self-Service, providing seamless and secure access to the network shared drives and licensed software that would otherwise be available only on campus. It’s essential to note that beginning July 19, 2023, all users of the UTSA VPN service must have the GlobalProtect app properly configured with the updated portal URL on their devices.

Student Engagement and UTSA VPN

The utilization of VPN technology is crucial for fostering an environment where student engagement with university systems aligns with security protocols. This access empowers not just the students but faculty and staff to efficiently and securely utilize university resources for their academic or administrative needs. It ensures that sensitive student information, such as enrollment details, grades, and personal data remains confidential and is accessed responsibly in compliance with university guidelines. The deployment of VPN, alongside tools like two-factor authentication, underlines UTSA’s commitment to maintaining an active and secure relationship with their digital resources, an investment integral to the future of every student’s academic journey.

What is a Virtual Private Network (VPN)?

A Virtual Private Network (VPN) is an essential tool that establishes a secure and encrypted connection over the internet, allowing users to access a private network, such as that of the University of Texas at San Antonio (UTSA). It’s a go-to solution for maintaining confidentiality and security when users need to remotely connect to the campus network from any location with an internet connection.

Using the GlobalProtect app, UTSA provides VPN service to faculty, staff, and selected students, ensuring only those with an active relationship with the university can access its secure information. This technology is key to using applications that range from Student Administration and Financials to accessing department-specific programs and network shared drives while off-campus.

To utilize UTSA’s VPN, individuals must install the GlobalProtect app on their computing devices and enroll in Duo Two-Factor Authentication. This extra layer of security aligns with university standards and significantly boosts the safeguarding of data.

Once connected to UTSA’s VPN, users enjoy uninterrupted access to applications and licensed software exclusive to the campus network, all from the comfort of their remote workspaces—be it from home, a coffee shop, or while traveling.

UTSA VPN and Network Security

The UTSA VPN service stands at the forefront of the university’s network security strategy, safeguarding valuable information as faculty, staff, and select students tap into campus resources from remote locations. With the integration of the GlobalProtect app, the service asserts a stronghold against unauthorized access by encrypting digital credentials such as IP addresses and login details. As of July 19, 2023, this bespoke secure connection is achieved exclusively through GlobalProtect, necessitating its installation across all compatible devices to maintain the integrity of data and communication within the UTSA community.

Accessing Resources with UTSA VPN

The University of Texas at San Antonio (UTSA) VPN service is a crucial tool for faculty, staff, and select students, allowing seamless and secure access to campus network resources from remote locations. The convenience of connecting to network printers, shared drives I: & S:, and critical UTSA applications like InSight, Banner, and Define, as easily as if you were physically on campus, is a fundamental benefit for the UTSA community. Most notably, sensitive student information such as course enrollments, names, and grades remain protected under the shield of VPN security protocols.

Connecting to network printers and shared drives

To enjoy the full range of network services, users must install the university-provided VPN software—GlobalProtect for computers or Cisco AnyConnect for mobile devices. The process of connecting to network printers and shared drives has been made secure and user-friendly:

1. Install the respective VPN client (GlobalProtect or Cisco AnyConnect).
2. Enroll in Duo Two-Factor Authentication to fortify your access against potential security breaches.
3. Choose the corresponding VPN software based on your computer’s operating system to ensure compatibility.
4. Upon successful connection, you will be able to send print jobs to PrintSpot Student and Access Network Shared Drives with the assurance of data protection.

Note: All devices must comply with University standards as mandated by HOP 5.8.8-Information Resource Security Configuration Management.

Using licensed software through UTSA VPN

The UTSA VPN is pivotal for accessing licensed software on both UTSA-issued and personal devices, maintaining secure and compliant use integral for protecting intellectual property rights. Faculty, staff, and students with an active university relationship can access vital software from any internet-enabled location. With the implementation of GlobalProtect, establishing this secure connection is straightforward. To initiate, users need to:

1. Install the GlobalProtect VPN client on their computing device.
2. Log in using their myUTSA ID and passcode.
3. Secure their link through the added layer of Duo Two-Factor Authentication.

This secure VPN tunnel enables access to licensed tools essential for Student Engagement and Academic Research, safeguarding against the infringement of licensing agreements.

Utilizing the UTSConnect Self-Service Portal for VPN access

The UTSConnect Self-Service Portal is a gateway that leverages the UTSA VPN service to facilitate IT service requests and access to exclusive UTSA network applications and software. Critical to maintaining seamless academic and administrative processes, this portal simplifies various tasks:

• Submitting IT requests
• Requesting system updates like Windows patches
• Enabling CrashPlan Pro Enterprise for Data Backup
• Accessing alert services through Alertus

To use the Portal, users must connect via the GlobalProtect app, which ensures a fortified connection to UTSA’s network assets. The portal embodies efficient management and engagement within the university, essential for propelling UTSA into a future of innovation and student success.

Student Engagement and UTSA VPN

UTSA’s commitment to student engagement extends beyond academic support to encompass holistic care for mental and physical well-being. With services like TimelyCare, students are granted free and confidential access to licensed counselors, available for chat and video sessions at their convenience. Additionally, the Student Health Services clinic ensures ready access to medical care, counseling, and wellness programs. Those seeking assistance with mental health challenges can turn to Counseling and Mental Health Services, which offers a variety of supports, from individual and group counseling to workshops and crisis intervention.

For students navigating the complexities of university life, the Student Ombudsperson provides confidential consultations to help address academic or personal challenges. UTSA also cultivates mental health awareness through initiatives like Mental Health Mondays, destigmatizing mental health discussions and equipping students with critical resources.